Exchange & Return Policy for Items in Good Condition
ALL SALES are FINAL. We do NOT accept cancellations.
At this time, our current exchange & return policy does not allow cancellations, exchanges or returns. If you are a customer that received your purchase damaged upon arrival, please read below. If you have any questions or concerns please feel free to reach out to us by e-mailing customerservice@kkxtensions.com. For fast access to a super service hero, please call us at (305) 216-5940.
Exchange & Return Policy for Damaged Goods During Shipping
If a customer receives their item(s), in bad condition or damaged due to carrier, it cannot be returned or exchanged. Items damaged after or during delivery are not eligible for return or exchange. Customer must file claim with UPS or chosen carrier.
kkxtensions.com or Khrissy's Knotty Xtensions is not responsible if a customer receives their purchase damaged upon arrival (all items are carefully inspected and photographed prior to dispatch). Therefore, we will NOT send a replacement. Keep the unit and file a claim. We will assist in the case that help is needed during this process.
If your item(s) were lost or stolen during transit, you MAY be eligible for a replacement or refund, depending on UPS's investigation findings regarding your package. If this happens, we will file the claim FOR you/on your behalf. Please send us an email at: customerservice@kkxtensions.com
IF YOU ARE ELIGIBLE: The replacement is free of charge if item is available. If not available, you will receive a refund. Please note that it is up to Kkxtensions/Khrissy's Knotty X-tensions discretion to either replace the item(s), or refund the sale amount. When item(s) are out of stock, customers will be notified via e-mail or phone with information on the item(s) back-order.
How to get started
First, in order to receive a replacement, the customer must email kkxtensions@customerservice.com with your order and tracking number.
In addition, replacements will not be processed without UPS's findings. Kkxtensions examines all inventory carefully for quality assurance before dispatch. Please keep in mind that item(s) can be damaged during transit. If this is the case, Kkxtensions is not responsible.
Delays:
Sometimes there are unusual circumstances; DELAYS. If there any delays in processing or shipping, Kkxtensions will notify customer. If experiencing a delay, please allow an additional 7-10 days to receive your order. Finally, the customer will be provided notification of shipment dispatch, as well as tracking info.
If you need more assistance, feel free to reach out by e-mail to one of our super service heroes: customerservice@kkxtensions.com.
Also, our team can be reached by phone at (305) 216-5940. If you you need to speak with someone outside of our regular business hours, please e-mail us. For a smooth experience, please include your order number. Lastly, we are open every week, Monday through Friday, to provide exceptional service! We are open and in operation for nine hours a day. Please see our hours below.
Hours of Operation:
Monday 7:30AM – 4:30PM
Tuesday 7:30AM – 4:30PM
Wednesday 7:30AM – 4:30PM
Thursday 7:30AM – 4:30PM
Friday 7:30AM – 4:30PM