Return and Exchange Policy


Exchange & Return Policy for Items in Good Condition


At this time, our current exchange & return policy does not allow cancellations, exchanges or returns. If you are a customer that received your purchase damaged upon arrival, please read below. If you have any questions or concerns please feel free to reach out to us by e-mailing For fast access to a super service hero, please call us at (305) 216-5940.

Exchange & Return Policy for Damaged Goods

If a customer receives their item(s), in good condition, it cannot be returned or exchanged. Items damaged after or during delivery are not eligible for return or exchange.

If a customer receives their purchase damaged upon arrival, we will send a replacement to you. The replacement is free of charge if item is available. When item(s) are out of stock, customers will be notified via e-mail or phone with information on the item(s) back-order.

How to get started

First, in order to receive a replacement, the customer must email or fill out the "contact us" form, to initiate the return of damaged goods.

The customer is responsible for shipping costs of returning item(s) to Khrissy’s Knotty X-tensions, Incorporated (Kkxtensions). In addition, replacements will not be processed without customer’s return. Kkxtensions examines all inventory carefully for quality assurance before dispatch. Please keep in mind that item(s) can be damaged during transit. If this is the case, Kkxtensions is not responsible. 

Secondly, Kkxtensions needs to confirm receipt of customer’s return. Subsequently, Kkxtensions will confirm receipt, & the replacement will be processed and shipped. Please allow processing five (5) working business days under normal circumstances.


Sometimes there are unusual circumstances; DELAYS. If there any delays in processing or shipping, Kkxtensions will notify customer. If experiencing a delay, please allow an additional 7-10 days to receive your order. Finally, the customer will be provided notification of shipment dispatch, as well as tracking info.

Click to return your goods: I want my replacement now!

Do not use this link to return items that are not damaged. If you do so, you will be charged by a third- party for return label postage. As a result, item(s) received that are not damaged will not be honored. Instead, item(s) will be sent back to the same address, at the customer’s expense OR DISGARDED.

If you need more assistance with starting a return, feel free to reach out by e-mail to one of our super service heroes:

Also, our team can be reached by phone at (305) 216-5940. If you you need to speak with someone outside of our regular business hours, please e-mail us. For a smooth experience, please include your order number. Lastly, we are open every week, Monday through Friday, to provide exceptional service! We are open and in operation for nine hours a day. Please see our hours below.

Hours of Operation:

Monday 7:30AM – 4:30PM

Tuesday 7:30AM – 4:30PM

Wednesday 7:30AM – 4:30PM

Thursday 7:30AM – 4:30PM

Friday 7:30AM – 4:30PM