Return and Exchange Policy

Items in Good Condition

There are no exchanges or returns on custom items. We are very strict on quality control, assessment, and assurance. We keep documentation and photos from of all orders prior to dispatch, in the case of dispute. Custom kkxtensions.com and/or Khrissy’s Knotty X-tensions items include all hand-crafted products by us (hand-made/sewn and sewing machine-made). All custom items are made per every unique individual’s requirements. All in which, may not be acceptable for another customer. Again, at this time, our current exchange & return policy does not allow exchanges or returns for any items, especially with the current on-going COVID-19 Pandemic. If you are a customer that received your purchase damaged upon arrival, please read below. If you have any questions or concerns please feel free to reach out to us by e-mailing customerservice@kkxtensions.com. This is the fastest way to reach a super service hero.

Lost, Damaged, Stolen, Wrong Address

Khrissy’s Knotty X-tensions, Incorporated (Kkxtensions) examines all inventory carefully for quality assurance before dispatch. No one item is sent from our location damaged. Please keep in mind that item(s) can be damaged during transit and Kkxtensions is not responsible. If the carrier delivers your item to the wrong address, kkxtensions.com is not responsible. If the carrier loses your item during transit, kkxtensions is not responsible. If you made a Luxe Sleek or Design-A Unit purchase, your item is insured for 100% of it’s cost. You have up to 120 days to file a claim. Please e-mail us immediately at customerservice@kkxtensions.com to ensure that your claim is submitted in a timely manner. All other products, outside of the two listed above, are not insured by us, or insured 100%. Please check with UPS or SHIPSURANCE to see what the free minimum insurance coverage for your item is. Decisions and claim outcomes are NOT determined by us, but Shipsurance snd/or UPS (depending on the item).

Delays: 

Sometimes there are unforeseen circumstances, in other words, DELAYS. If there are any delays in processing or shipping, Kkxtensions will notify customer. If experiencing a delay, please allow an additional two (2) working, non-holiday, business days to for delivery. Finally, the customer will be provided notification of shipment dispatch, as well as tracking information via e-mail. 

If you need assistance with your Luxe Sleek or Design-A Unit insurance claim, feel free to reach out by e-mail to one of our super service heroes: customerservice@kkxtensions.com.

 If you you need to speak with someone outside of our regular business hours, please e-mail us. For a smooth experience, please include your order number. Someone will respond to you in 48 hours. Lastly, are open every week, Monday through Friday, to provide exceptional service! Please see our office hours below.

Hours of Operation:

Monday 7:30AM – 4:30PM

Tuesday 7:30AM – 4:30PM

Wednesday 7:30AM – 4:30PM

Thursday 7:30AM – 4:30PM

Friday 7:30AM – 4:30PM